Privacy Policy

Effective Date: 15 December 2024

At Rishtewali.com, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, create an account, and use our services. By using Rishtewali.com, you agree to the collection and use of your information in accordance with this policy.

Rishtewali.com is a matrimonial website based in Delhi, India. We are committed to maintaining your privacy and ensuring the security of your personal information.

1. Information We Collect

When you use Rishtewali.com, we may collect the following types of information:

a) Personal Information:

Account Registration Information: When you register for an account, we collect personal details such as your name, gender, age, date of birth, contact details (email address, phone number), and location (city, country).
Profile Information: This includes information you provide to complete your profile, such as educational background, occupation, religion, marital status, interests, hobbies, and a brief personal introduction.
Images and Media: You may upload photographs and other media to your profile. These images are stored on our servers and are visible to other users, depending on your privacy settings.
Communication Data: When you communicate with other users via our platform (e.g., messages, chat, email), we collect and store these communications for the purpose of facilitating and improving your experience.

b) Non-Personal Information:

Usage Data: We collect non-personally identifiable information regarding how you use Rishtewali.com. This may include IP addresses, browser types, device information, and pages visited on our website.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our website. These cookies help us remember your preferences, improve website functionality, and gather insights into your browsing behavior. You can manage or disable cookies through your browser settings, though this may affect certain website features.

2. How We Use Your Information

We use the personal and non-personal information we collect for the following purposes:

To Provide and Improve Services: To create and manage your profile, connect you with potential matches, and enable communication with other users.
To Customize Your Experience: We may use your information to personalize content, recommendations, and advertisements based on your preferences and activities on the platform.
To Improve Website Functionality: We analyze usage data to understand how our users interact with the site, identify issues, and improve website functionality.
To Communicate with You: We may send you updates, notifications, and promotional material related to Rishtewali.com, unless you opt out of such communications.
To Ensure Security: We use your data to protect the integrity and security of our website and services, including preventing fraudulent activity and ensuring compliance with our Terms and Conditions.
Legal Compliance: We may use your information to comply with legal obligations or to respond to legal requests and processes, including law enforcement requests.

3. How We Share Your Information

We respect your privacy and will not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

With Other Users: Your profile information (excluding sensitive details) will be visible to other users of Rishtewali.com as part of the matchmaking process. You can manage the visibility of your profile through the privacy settings in your account.
With Service Providers: We may share your information with third-party service providers who assist us in operating our platform, such as hosting services, payment processors, and marketing partners. These service providers are contractually obligated to use your data only for the purposes for which it was provided.
For Legal Purposes: We may disclose your information to law enforcement or other government authorities when required by law or in response to valid legal requests, such as subpoenas, court orders, or legal processes.
In Business Transfers: In the event that Rishtewali.com is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and provide you with the option to delete or update your information.

4. Your Privacy Choices

We provide you with the ability to control and manage the information you share with us. You can:

Update Your Profile: You can edit or update your profile information at any time by logging into your account and modifying the details you have provided.
Control Profile Visibility: You can adjust the visibility of your profile, photographs, and other personal details through your account settings.
Opt-Out of Communications: You can opt out of receiving marketing and promotional emails by clicking the "unsubscribe" link in the email or adjusting your email preferences in your account settings.
Disable Cookies: You can control cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality of the website.
Deactivate or Delete Your Account: If you no longer wish to use Rishtewali.com, you can deactivate or delete your account at any time. Please contact our customer support team for assistance with account deletion.

5. Data Security

We take the security of your personal information seriously and use reasonable security measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage system is 100% secure, and we cannot guarantee the absolute security of your information.

We recommend that you use strong, unique passwords to protect your account, and that you do not share your login credentials with others.

6. Third-Party Links

Rishtewali.com may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites before providing them with your personal information.

7. Children’s Privacy

Rishtewali.com is not intended for use by children under the age of 18. We do not knowingly collect or solicit personal information from anyone under the age of 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updates or changes will be posted on this page with the updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@rishtewali.com
Phone: 011 41654250
Customer Support: support@rishtewali.com

Thank you for trusting Rishtewali.com with your personal information. We are committed to safeguarding your privacy while providing you with an exceptional matrimonial experience.

This Privacy Policy is designed to inform you of how your data is handled on Rishtewali.com, operated from Delhi. By using our services, you acknowledge that you have read and understood this policy and agree to its terms.